Terms & Conditions

Welcome to our website operated by Pets Luv Us Inc (petsluvus.ca).

Please read the Terms and Conditions carefully before accessing or using any part of our website www.petsluvus.ca, you agree to be bound by our Terms & Conditions throughout the site, the terms “we”, “us” and “our” refer to Pets Luv Us Inc.   Pets Luv Us offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.

By visiting any area of our site, you engage in our “Service” and agree to be bound by the following terms and condition (“Terms of Service”, “terms”); whether you are creating an account or making a purchase, a user is deemed to have accepted the Terms & Conditions, including those additional terms and conditions and policies referenced herein/and/or available by hyperlink. If you do not agree to be bound by these Terms & Conditions, then you may not access the website or use any services, please leave the site immediately.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Legacy Designs. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Security and Privacy

PetsLuvUs Inc. strives at all times to protect the security and privacy of any information you provide over the internet to PetsLuvUs Inc. However because of the inherent nature of the internet, PetsLuvUs Inc. cannot guarantee that this information will not be improperly accessed or used by third parties. You are submitting this information over the internet to PetsLuvUs Inc. at your own risk. For further information please refer to the Privacy and Security sections of this Site.

Products and Flyers Information

We cannot guarantee the availability of any products or items described on the Site and some may not be available at all PetsLuvUs Inc. locations or at all due to space limitations, unavailability of supply or for other reasons. All prices shown are before any applicable tax. PetsLuvUs Inc. reserves the right to limit quantities and to correct errors or omissions prior to processing a purchase request.

While PetsLuvUs Inc. strives to provide accurate product and pricing information, pricing or typographical errors may occur. We do not warrant the accuracy of any specifications, pricing, warranty or other product information contained in this Site and any information included is subject to change by PetsLuvUs Inc. at any time. Without limiting the generality of any other terms and conditions on this Site, PetsLuvUs Inc. does not accept liability for any errors or omissions which may be found on this Site or for unavailability of any product.

Governing Law and Jurisdiction

The Website is controlled by PetsLuvUs Inc. from its office within the Province of Ontario, Canada. This Site can be accessed from all provinces and territories of Canada, as well as from other countries around the world. As each of these places has laws that may differ from those of the Province of Ontario, Canada, by accessing this Site, you agree that all matters relating to access to, or use of, the Site, or any other hyperlinked website, shall be governed exclusively by the laws of the Province of Ontario and the laws of Canada applicable to the Province of Ontario, without regard to the conflicts of laws principles thereof. You also agree and hereby submit to the exclusive personal jurisdiction and venue of the courts of the Province of Ontario and acknowledge that you do so voluntarily. You are responsible for complying with your own local laws.

Indemnity Limitation of Liability

You agree to indemnify, defend and hold harmless PetsLuvUs Inc., its officers, directors, employees, agents, licensors, subcontractors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity (including negligent or wrongful conduct) related to your use of the site or other person accessing the site using your internet account.

Inaccuracies, Omissions Typographical and System Errors

Occasionally there may be information on our site or in the Service that we provide contains typographical errors, inaccuracies or omissions that may relate to product or Service descriptions, pricing, promotions, Rewards Program, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site except as required by law. You agree that it is your responsibility to monitor changes to our site.

User Participation Comments, Feedback and Other Submission

PetsLuvUs Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials does not support the comments or opinions of reviewers and assumes no responsibility or liability for any content posted by you or any third party.

PetsLuvUs Inc. reviews are moderated for appropriateness. Visitors may post reviews and comments so long you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify PetsLuvUs Inc. for all claims resulting from content you supply. PetsLuvUs Inc. reserves the right (but not the obligation) to remove or edit reviews, and regularly reviews posted content.

PetsLuvUs Inc.. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, PetsLuvUs Inc.  is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site.

However, PetsLuvUs Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to PetsLuvUs Inc.  in its sole discretion.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence; to pay compensation for any comments; or to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a PetsLuvUs Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload copyrighted commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

This online Privacy and Security Policy is to demonstrate our commitment to protecting your privacy at all times, while on www.petsluvus.ca website.

Our mission is to adhere to policies that help to prevent unauthorized use of your personal information; to maintain the accuracy of the information provided; and to protect the privacy of your personal information through the use of secure servers and encryption on appropriate pages. The intent of this statement is to answer your questions about our online privacy and security policy.

This online Privacy and Security Policy demonstrates our commitment to protecting your privacy while you are on our website.

Use of collected information

Email address: If you are a client, petsluvus may periodically send you announcements of upcoming events or special sale notifications. If you do not wish to receive such communications, please send an email to request@petsluvus.ca; asking to receive no announcements.

Disclosure of information Petsluvus collects.

We do not share names, addresses or emails of individuals seeking information from Petsluvus with other organizations or companies.


Petsluvus only uses cookies in its online pages.

Security Precautions

Petsluvus makes every effort to maintain the security of its network and the data we collect. Any data that is stored on our servers is treated as proprietary and confidential.


Petsluvus collects Personal Information about you only when you voluntarily provide it. Typically, we will seek consent for the use or disclosure of your Personal Information at the time of collection. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent at any time, please contact our Privacy Officer at request@petsluvus.ca;. We will inform you of the implications of withdrawing consent.

We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that is required to fulfill the explicitly specified and legitimate purposes for which the information is being provided.

Petsluvus complies with Canada’s Personal Information Protection and Electronic Documents Act. Information provided by users constitutes their consent only for the use specified and any questions, content verification, changes, deletions, corrections from the Petsluvus database may be achieved by contacting us at request@petsluvus.ca.

Inquiries or Concerns (Complaints Process)

Clients should contact the Privacy Officer with any inquiries or concerns that cannot be addressed by our staff. Concerns should be forwarded by mail or e-mail to the Privacy Officer:

Email: request@petsluvus.ca
Petsluvus reserves the right to change these privacy policies at any time. Any changes to the policy will be posted on this page.
Effective February 1, 2019

Contact Us

416 628 3488


Email: Customer Service


Operational Hours

Monday - Friday
9 am to 4 pm EST


We accept Visa, Mastercard and AMEX.

Copyright © 2019 • PetsLuvUs • All Rights Reserved